1Overview

At Fixoniq Digital, we are committed to delivering high-quality digital solutions. We understand that circumstances can change, and we have established this refund policy to ensure a fair and transparent process for all our clients.

By placing an order or making a payment to Fixoniq Digital, you agree to the terms outlined in this Refund Policy. Please read this document carefully before engaging our services.

2General Refund Terms

Our standard payment structure is 50% upfront (advance) and 50% upon project completion. Refunds are evaluated on a case-by-case basis depending on the stage of work completed at the time of the request.

2.1 Before Project Commencement

• If a cancellation is requested within 48 hours of making the advance payment and before any work has started, a full refund of the advance will be issued.
• If cancellation is requested after 48 hours but before work begins, a 75% refund of the advance payment will be provided.

2.2 After Project Commencement

• If work has already begun (design, development, or research), the advance payment is non-refundable as it covers the work completed to that point.
• If the project is at 50% or more completion, no refund is applicable on any amount paid.

3Non-Refundable Services

The following services and fees are strictly non-refundable under any circumstances:

• Domain registration fees (once purchased on behalf of the client)
• Web hosting setup fees and hosting charges paid to third-party providers
• SSL certificate purchases
• Third-party plugin or software licenses procured for the project
• Completed and delivered design work, even if the client decides not to use it
• Rush project fees for expedited delivery
• SEO, marketing, or ad campaign spends once executed
• Maintenance packages once the service period has commenced

4Refund Eligibility Conditions

A refund may be considered in the following situations:

• Fixoniq Digital is unable to deliver the agreed project within the mutually confirmed timeline due to our fault.
• The delivered work substantially and demonstrably deviates from the agreed project scope without any client-side change requests.
• A technical error resulted in double payment or overcharge.

Refunds will NOT be issued for:

• Change of mind after work has commenced
• Delays caused by client non-responsiveness or late content/asset submission
• Dissatisfaction with approved designs or approved deliverables
• Scope changes requested by the client mid-project
• Business closure or change in business direction by the client

5Revision Policy

Before requesting a refund, we strongly encourage clients to utilise our revision policy. Each plan includes a set number of revisions:

• Starter Plan: Up to 2 rounds of revisions
• Basic Plan: Up to 3 rounds of revisions
• Professional Plan: Up to 5 rounds of revisions
• Business & Enterprise Plans: Unlimited revisions within scope

6How to Request a Refund

To initiate a refund request, please follow these steps:

• Email us at info@fixoniq.com with subject line: "Refund Request — [Your Project Name]"
• Include your full name, project details, invoice number, and the reason for the refund request.
• Our team will acknowledge your request within 2 business days.
• After reviewing the project status and payment history, we will respond with our decision within 5–7 business days.
• Approved refunds are processed within 10–14 business days to your original payment method.

7Dispute Resolution

We believe in amicable resolution of all disputes. If you are unsatisfied with the outcome of a refund request, we encourage open communication to find a fair solution.

In the event of a formal dispute, the matter will be governed under the laws of India, and jurisdiction will be in Lala, Assam.

8Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: ibadlaskarx@gmail.com
• Phone: +91 88229 51734
• Business Hours: Monday to Friday, 9:00 AM – 7:00 PM IST
• Address: Lala, Assam, India